Is call accounting for you?
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Hotels
Hotels,
convention centers, and other hospitality facilities use call accounting to
manage and mark up telephone charges to bill guests. Other phones can be
monitored to catch phone abuse.
Lawyers
Lawyers and other
service professionals use call accounting to bill clients for time spent on the
phone. Billing of your customers may be traced on both incoming and outgoing
calls by extension or account code. An audit report can be printed to prove
billing records against claims for over billing.
Businesses
Businesses can use call accounting reports to discourage abuse of the phone
system. Also, information may be collected on incoming calls to find out what
areas customers are calling from, then target advertising to specific customers
and geographic areas.
Telesales
Managers can check on
telesales people to track phone time, train and encourage more sales, and
improve their use of time. Incoming calls can also be tracked to determine if
sales promotions are working as expected.
Managers
Managers
can check on individual or department phone use and abuse. Reports can be sent
to each department or individual to give them an idea of what their calls are
costing the company.
Toll Fraud
Toll fraud can cost a
company money not only from the cost of the calls by employees but also from
time lost on personal calls. Also, hackers may be entering your system through
voice mail or modem and making long distance calls on you system.
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